Privacy Policy

At Fluxiom, your privacy is critically important to us and we care about your data.  We are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of our services.

• We store personal information for only as long as necessary and legally allowed.
• We aim for full transparency on how we gather, use, and share your personal information.

Below find the Fluxiom privacy policy, which incorporates and clarifies our principles in more detail. This Privacy Policy applies to all information that we collect about you when you use:

• Our website (www.fluxiom.com).
• Our service (Fluxiom App) which is available on our websites.

Throughout this Privacy Policy we’ll refer to our website and service collectively as “Services.” Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information. Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

If you have any questions about this Privacy Policy, please contact us ([email protected]).

Registration

To enable us to provide you with the best possible service, certain personal information is collected when, for example, you contact us, visit our website or register with the Fluxiom service. Information collected in this way enables us to improve the content of our website and make our services even easier to use. 

Information collected in this way will be neither shared with nor sold to any other organizations except if so required to provide a service ordered by you or in the following circumstances:

Suspicion of misuse, illegal activities or violation of public interest, or breach of the Terms and Conditions of Use of our service.

If Fluxiom is purchased or taken over by another firm. In this case, you will be notified prior to the transfer of your data and informed of any changes to the Data Protection Guideline resulting from such purchase or takeover. If you don’t want your data, which are not necessary for the performance of your fluxiom.com plan, to be transferred to the purchasing firm, you will have the possibility to withdraw your agreement to process your data by sending an e-mail to [email protected].

Information You Provide to Us

• to provide the service
• for identification and authentication
• for invoicing purposes
• to improve our service
• to enable us to contact you
• for research and development of the service.

Basic Account Information: In order to set up your account, we will need some basic information from you. As we require individuals to sign up for a fluxiom.com account we ask you to provide a username and email address. 

Transaction and Billing Information: If you subscribe to a fluxiom.com plan you will have to provide additional personal and payment information that is required to process the transaction and your payment. This information includes name, credit card information, contact information and VAT-ID number, if you have one.

Communicating with the Fluxiom Support Team: When contacting our Support or responding to surveys, you may also provide us with further information about the issue to enable us to answer your questions.

Technical, Usage and Location Information: We automatically collect information on how you interact with the Services, such as the IP address from which you access the Services, date and time, information about your browser, operating system and computer or device, pages viewed, and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Fluxiom’s Cookie Policy and Analytics.

Data & Personal Data

We use your information in the following ways:

• To provide, maintain and improve our Services including to operate certain features and functionality of the Services (for example, by remembering your information so that you will not have to re-enter it during this or subsequent visits);
• To process your inquiries and otherwise deliver customer service;
• To process your payments, we share and use Payment Information as described at Payment Information;
• To control unauthorized use or abuse of our Services, or otherwise detect, investigate or prevent activities that may violate our policies or be illegal;
• To analyze trends, administer or optimize the Services, monitor usage or traffic patterns (including to track users’ movements around the Services);
• To communicate directly with you, including by sending you newsletters, promotions and special offers or information about new products and services. Yours opt-out options for promotional communications are described in Controls and Choices.

In the manner described to you at the time of collection or as otherwise described in this Privacy Policy.

Stored Data

You retain all rights to any data stored in the Fluxiom service by you. We will neither sell nor pass on this data to any third parties. We respect the data protection rights of the users of our service and their customers.

Cookies

We use cookies to offer you a better browsing experience, to offer communication and support features in the Browser and to personalize our Services.

In order to provide the best user experience we might use session cookies that expire when the web browser is closed, and persistent cookies that remain on your device until they are deleted or expire. These cookies are strictly necessary for the operation of our Services.

Our Service and some pages on our website uses a third-party tool called Crisp to facilitate communication. Crisp is an online messaging platform that allows us to connect with our visitors and customers directly on our website. In line with Crisp's policy, these cookies are used strictly for the messaging functionality, and not for tracking purposes.

Hosting

We use Cloudflare to provide our Services to you and to ensure the security of the Services and it's visitors. More about Cloudflare and GDPR compliance.

External Links

Should you pursue a hyperlink to an external website, you will be navigated to the respective destination. Subsequently, the privacy policy of the pertinent third party shall govern your use.

Analytics

We use Plausible to get anonymous statistics of the usage of the website in order to continuously improve our services. Plausible is a GDPR compliant web analytics tool.

All the site measurement (primarily technical information) is carried out absolutely anonymously. Here is the complete list of data points stored when visiting our website:

• Page URL
• HTTP Referer
• Browser
• Operating system
• Device type
• Country, region, city

We do also provide a limited amount of your information (such as your email address) to Crisp IM SAS (“Crisp”) and utilize Crisp to collect data for analytics purposes when you visit our website or use our product. Crisp analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We also use Crisp as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Crisp collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Crisp, please visit https://crisp.chat/en/privacy/. Crisp’s services are governed by its terms of use which can be found at https://crisp.chat/en/terms/. If you would like to opt out of having this information collected by or submitted to Crisp, please contact us.

Payment Processing

When you make a purchase or subscribe to one of our Services, any credit card information you provide as part of your Payment Information is collected and processed directly by our payment processor Stripe. We at no time receive or store your full credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your Payment Information in accordance with their own Privacy Policy here: https://stripe.com/privacy.

Your Controls and Choices

Opt-Outs: We may provide you with the opportunity to “opt-out” of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide the Services to you.

You may at any time withdraw your consent to keep your personal data which are not necessary for the performance of your fluxiom.com plan by sending an e-mail to [email protected]

Communication Preferences: If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Services. Please note, however, that you may be unable to opt-out of certain service-related communications. 

Security

The security of your personal information is important to us. We maintain a variety of appropriate technical and organizational safeguards to protect your personal information. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Further, we have implemented reasonable physical, electronic, and procedural safeguards designed to protect personal information about you. 

When you enter sensitive information (such as your password), we encrypt that information in transit using industry-standard Transport Layer Security (TLS) encryption technology. No method of transmission over the Internet, method of electronic storage or other security methods are one hundred percent secure. Therefore, while we strive to use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

See more details in our Security Policy

Disclosure

For reasons of law or other legal processes, we may be required to disclose your personal data. Furthermore, we can also disclose information about you if we have reason to believe that such disclosure is in the interest of national security, law enforcement or other public interest or if your activities violate the Terms and Conditions of User of our services.

Changes

Wollzelle reserves the right to change the Data Protection Guidelines if so required. Users of our service will be notified of any significant changes by e-mail and/or a corresponding notice and updated version of the Data Protection Guidelines published on the Fluxiom website.

This policy was last modified on February 15th, 2023.

I hereby declare that my data be used in the manner described above.

Questions

If you have any further questions, please do not hesitate to contact us.